Refunds & Returns Policy

Order Cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on phglam.com receives the following guarantees:

• full refund if you don’t receive your order;
• full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
• your are not available to receive when courier comes or your mobile is out of reach.

Please do not send your purchase back to us unless we authorize you to do so.